SHIPPING:
All Mitzi product ships free basic ground. At this time, Mitzi is only available to ship within the contiguous United States. If you would like to expedite your order with FedEx expedited shipping, please add this at point of check out. Pricing details will be outlined at point of check out. Please note: at this time we can only offer expedited shipping on in-stock items.
In-stock orders typically ship the next business day. During high volume periods and inclement weather, your order could be delayed additional days from our normal commitment period of 7-10 business days, but we are working as fast as we can to get your order to you. Orders placed after 3:00 PM Eastern Time will ship the next day. Orders placed on Friday after 3:00 PM Eastern Time will ship on Monday at the earliest. Some items may be sent in separate packages.
Our warehouse is closed and will not be shipping on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve Day and Christmas Day.
Shipping time is approximately 7-10 business days, when orders are placed Monday–Friday, during daytime hours.
Additional charges may apply to special warehouse and residential circumstances, including remote locations not readily accessible.
Items shipped via Basic Freight Delivery are boxed and arrive at your door.
For full details, please visit our Terms & Conditions page here
RETURNS:
At Mitzi, we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied.
We will accept returns and exchanges of items that have not been installed and are in their original packaging if (i) the item is returned within 30 days of customer receipt, (ii) a valid proof of purchase is provided, and (iii) items are returned in good condition (unused and uninstalled). We may require pictures of items prior to refund on a case by case basis. Please click here to begin your return.
If you discover an item has a manufacturer’s defect or was damaged during transit, we will accept the item for return or exchange with proof of purchase. We may require pictures of items prior to refund on a case by case basis. Mitzi is responsible for return shipping and return pickup fees if the item is deemed defective.
Return Fees:
We want you to be satisfied with your purchase. Standard delivery packages can be returned with a complimentary return label that is generated when you begin your return process online.
Return shipping and return pickup fees are the customer’s responsibility and are nonrefundable for customer remorse for items that are oversized and truck shipping only. A $149 charge will be deducted from your return credit for oversized item freight returns only. Please contact Customer Service at hello@mitzi.com to schedule an oversized freight return.
We are unable to accept any items for return or exchange without proof of purchase. Items purchased as final sale, discontinued and special made-to-order cannot be returned, exchanged or repaired.
Returns will only be accepted if the return is completed within 30 days of customer receipt.
All items will be inspected upon return. A restocking fee may apply, starting at 25% of the purchase price, for any items not returned in good condition or outside the stated time frame.
Proof of purchase is required to issue an appropriate exchange, credit or refund, as well as any taxes due to be refunded in accordance with applicable state law. See Proof of Purchase for Eligible Items above. Refunds will be issued in the original form of tender.
Orders eligible for cancellation will be refunded in the original form of tender.
Nonrefundable Fees:
Shipping and handling charges are nonrefundable.
Return shipping and return pickup fees are the customer’s responsibility and are nonrefundable for customer remorse for items that are oversized and freight items only.
Return shipping and return pickup fees are the customer’s responsibility and are nonrefundable for customer remorse. Mitzi is responsible for return shipping and return pickup fees if the item is deemed defective.
For full details, please visit our Returns & Exchanges page
